Hello,

I purchased 60 GB package on Saturday 12.10.2020 and was charged but did not get any payment confirmation email as well as email with VIP code. Wrote in support whatsup here and support page on https://www.premiumbig.com/fakirdebrid-p...b-transfer page.

What is going on??

If you have used VISA or Mastercard: The relevant vendor delivers vip codes manually. Your ViP codes are usually sent to premiumbig.com e-mail address in 10-60 minutes or 6 hours. Please do not forget to check your e-mail address.
If you have not received your ViP code within 1 hour, you can use the following e-mail address to contact premiumbig.com: [email protected]

Contact us: [email protected]


ViP Code example: EMRxxxxxxxxG60

If you still haven't received your ViP Code, please PM us with the email address you used to purchase. If you want, you can contact the relevant reseller and receive your vip code.